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Privacy Policy

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Last Updated: August 21, 2026

At Outpost WFM, we respect your privacy and are committed to protecting your personal information in compliance with the Protection of Personal Information Act (POPIA) of South Africa and applicable international data protection regulations.

This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website, subscribe to Project Outcast, use the Corey_AI assistant, or engage our corporate WFM consulting services.

1. Information We Collect

We collect personal information that you voluntarily provide to us, as well as data gathered automatically when you interact with our platform:

  • Account & Subscription Data: Name, email address, and billing details provided when subscribing to Premium or Contributor membership tiers, downloading templates, or signing up for newsletters.
  • Payment Information: Payment card details and transactions are processed securely through our third-party payment gateways (such as Paystack or Peach Payments). Outpost WFM does not store or process your credit card numbers on our own servers.
  • Corey_AI Interaction Data: Text queries, prompts, and operational scenarios you input while using the Corey_AI assistant engine.
  • Corporate Audit Data (B2B): Operational rosters, historical shrinkage, interval volume, and workforce planning metrics provided by corporate clients for auditing purposes.
  • Technical & Usage Data: IP addresses, browser types, device information, and site interaction data collected via standard web analytics and essential cookies.

2. How We Use Your Information

We process your personal information for the following legitimate business purposes:

  • Service Delivery: To manage your membership, grant access to gated content, deliver podcast newsletters, and process subscription renewals.
  • AI Engine Functionality: To process your prompts within Corey_AI and provide real-time analytical responses, capacity calculations, and workforce insights.
  • B2B Consulting Services: To analyze operational data, construct capacity models, and deliver custom WFM audit reports for corporate clients.
  • Communication: To send you updates regarding Project Outcast episodes, account notifications, membership perks, and direct responses to support inquiries.
  • Legal & Security Compliance: To prevent fraud, enforce our Terms and Conditions, and meet statutory accounting and tax requirements in South Africa.

3. Protection of AI Inputs & Corporate Data

  • Corey_AI Inputs: Queries and data submitted to Corey_AI are processed strictly to generate responses for your active session. We do not sell, rent, or publicly share your prompts or proprietary operational inputs.
  • Corporate Audit Confidentiality: All corporate data provided for Outpost WFM auditing services is handled under strict confidentiality protocol and covered by individual Non-Disclosure Agreements (NDAs) where applicable.

4. Data Sharing & Third-Party Service Providers

We do not sell your personal information. We only share necessary data with trusted third-party service providers who assist us in operating our platform, subject to strict confidentiality agreements:

  • Hosting & CMS Infrastructure: Ghost.io (website hosting and member database).
  • Payment Processors: Paystack / Peach Payments (secure transaction processing).
  • Automation & API Bridges: Zapier, Chatbase, and cloud infrastructure partners used to maintain website functionality and AI widget delivery.
  • Legal Authorities: Where required by law, court order, or statutory regulation under South African law.

5. Data Retention & Security

  • Security Measures: We implement industry-standard administrative, technical, and physical security measures (including SSL encryption and secure API authentication) to protect your data against unauthorized access, loss, or alteration.
  • Retention Period: We retain your personal information only for as long as your account remains active or as needed to provide you with services, fulfill legal obligations, and resolve operational disputes.

6. Your Data Rights (Under POPIA)

As a data subject, you hold the following rights regarding your personal information:

  • Right to Access: You may request a copy of the personal information we hold about you.
  • Right to Correction: You have the right to request that we correct, update, or delete inaccurate or incomplete personal data.
  • Right to Objection & Erasure: You may object to the processing of your data or request the deletion of your member profile at any time.
  • Unsubscribe from Communications: You can opt out of promotional emails at any time by clicking the "Unsubscribe" link at the bottom of any email newsletter.

7. Cookies & Tracking Technologies

Our website uses essential cookies to manage member authentication sessions, keep you logged into gated areas, and analyze general site performance. You can control or disable cookies through your web browser settings, though doing so may limit access to certain site features.

8. Contact Us & Information Officer

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have concerns regarding how your data is processed, please contact our designated Information Officer:

  • Attention: Information Officer — Outpost WFM
  • Email: info@outpostwfm.co.za