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Frequently Asked Questions (FAQ)

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General & Platform

1. What is the difference between Outpost WFM and Project Outcast?

  • Outpost WFM is our corporate consulting and auditing arm, built for enterprise operations and BPOs that already have a Workforce Management team but need an expert audit, capacity model overhaul, or custom team upskilling.
  • Project Outcast is our media hub, podcast, and subscription community where we break down real-world WFM challenges without a corporate filter, share downloadable operational templates, and host interactive tools.

2. How do I access Corey_AI after subscribing? 

  • Once you join either the Premium or Contributor membership tier, log into your Outpost WFM account.
  • Navigate to the Corey_AI Workspace page and you will have immediate, unlimited access to chat with the engine.

Memberships & Billing

3. What currency will I be billed in, and what payment methods do you accept? 

  • Subscriptions are billed in South African Rand (ZAR) or local currency equivalents for foreign subscribers.
  • We accept all major credit/debit cards (Visa, Mastercard) and instant payment methods via our secure PCI-compliant payment gateways.
  • International banks auto-convert the charge at your local daily exchange rate.

4. Can I change or cancel my membership plan? 

  • Yes. You can manage, upgrade, downgrade, or cancel your subscription at any time via your Member Account portal.
  • If you cancel, you will maintain access to all tier benefits until the end of your current billing cycle.

5. Do you offer refunds on digital subscriptions? 

  • Because member access grants instant downloading rights to our proprietary Excel/capacity models and full access to the Corey_AI engine, subscription fees are non-refundable once billed.

Corey_AI & Digital Tools

6. Is Corey_AI just a re-skinned ChatGPT? 

  • No. Corey_AI is an intentionally engineered operational assistant built on long-context Gemini architecture and grounded in proprietary WFM datasets, BPO operational structures, Erlang math frameworks, and real-world floor experience.
  • It is designed specifically to avoid generic fluff and give direct, practical workforce answers.

7. Can I upload my contact center's confidential roster or shrinkage data into Corey_AI? 

  • While Corey_AI is built with strict privacy parameters, we recommend removing personally identifiable employee details (e.g., agent names, ID numbers) before pasting floor metrics into any live web widget. For enterprise-grade, NDA-backed handling of confidential company metrics, explore our Outpost WFM Corporate Audit Services.

B2B Consulting & Audits

8. How do your corporate WFM auditing services work? 

  • We come in as an objective third-party partner to analyze your current forecasting models, intraday workflows, shrinkage tracking, and schedule efficiency.
  • We run a comprehensive diagnostic audit, identify operational waste, and deliver a clean, executive-ready remediation strategy along with hands-on coaching for your internal WFM analysts.

9. How do I book an audit for my company's WFM team? 

  • You can reach out directly to book an initial consultation by emailing info@outpostwfm.co.za or submitting a request via our main site contact form.
  • We will arrange an initial scope discovery session to evaluate your floor's operational size and goals.

Contributor Tier & Community

10. How does guest hosting on the Project Outcast podcast panel work for Contributors? 

  • Contributor Members get priority opportunities to join live roundtable episodes, co-host workshops, and debate operational friction points on Project Outcast.
  • Once enrolled in the Contributor tier, our team reaches out via your member email to schedule upcoming production slots and topic pairings based on your expertise.